KIWA Akona Complaints Process
KIWA is committed to providing a learning environment that is nuturing, safe and inclusive throughout the organisation. If for any reason you have a concern or wish to make a complaint, then follow these three simple steps below:
Step 1
To speak in person or by written complaint contact:
The Student Support Manager,
KIWA Institute of Education,
P O Box 72-956, Papakura.
AUCKLAND
Step 2
Your complaint will be acknowledged and logged. An investigation of the complaint will be undertaken within 20 days, and an outcome advice letter will be given to you.
Step 3
The matter is resolved but if you disagree with the outcome reached, you can appeal via the Appeals process.
However, if you are still unhappy with the outcome, you may seek external advice from NZQA on Freephone in NZ: 0800 697 296
Telephone: +64 (4) 463 3000
Online: www.nzqa.govt.nz
At all times you are welcome to have another Tauira / Akona or Whanau representative present in the meetings.